DSD Standard

Think systematically, solve problems professionally. Think Smart, Solve Better.

This program develops holistic thinking and problem-solving skills, encompassing analytical thinking, critical thinking (problem analysis and identification), creative solution development, and decision-making. The goal is to help learners view problems more deeply and comprehensively, solve them effectively, and make more rational decisions.

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Fastlearn

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Course details

Duration : 7 hours 02 minutes

Lectures : 55

Video : 42 lessons

Quizzes : 5

Level : Suitable for supervisors.

The course is accredited by the Department of Skill Development.

Review the lessons unlimited times for a full year.

Access your classes from any device, including smartphones, tablets, computers, and smart TVs.

Description
Curriculum
FAQ
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Today's work world is filled with vast amounts of data, problems involving multiple factors, and rapidly changing situations, making traditional experiences or solutions insufficient.

But what happens in many organizations is that when a problem arises, we often rush to find a solution before truly understanding the problem. Sometimes we only address the "symptoms," leading to the same problem recurring. Sometimes we rely heavily on personal experience, overlooking crucial information. Or sometimes we analyze the problem well but fail to create new alternatives or decide on the best course of action to take.

The consequence is that the organization loses both. Time, cost, resources, and opportunity. It's a cycle of repetitive problem-solving, inaccurate decision-making, and a "daily firefighting" work environment.“

Think systematically, solve problems professionally (Think Smarter, Solve Better) Therefore, it is designed to develop comprehensive thinking and problem-solving skills, starting from... Analytical Thinking, Systematic Thinking, Critical Thinking, Creative Problem Solving to Decision Making

Students will begin by practicing identifying and analyzing the components of a problem, before expanding their perspective to see the relationships and impacts of the entire system. They will then learn to ask questions, critically examine data, hypotheses, and cognitive biases, before moving on to the process of identifying the true problem, creating new solutions, and selecting the most appropriate option.

Module 1: Smart Work With Analytical Thinking (60 minutes)

Module 2: Systematic Thinking to Solve All Problems (1 hour 30 minutes)

Module 3: Critical Thinking & Decision Making (1 hour 53 minutes)

Module 4: Creative Problem Solving (1 hour 46 minutes)

Module 5: The Art of Decision Making - Unleash Your Success with the Art of Decision Making (53 minutes)

Can someone without a strong analytical thinking background study here?

Yes, the course starts with the basics of analytical thinking before progressing to systematic thinking and more complex thinking skills.

Is this course only suitable for supervisors or managers?

No, analytical and problem-solving skills are essential for personnel at all levels, from general employees to managers.

What is the difference between analytical thinking and systematic thinking?

Analytical Thinking focuses on breaking down a issue or problem into its components in order to understand each part, while Systematic Thinking focuses on seeing how those factors are interconnected and influence each other.

How does critical thinking differ from analytical thinking?

Analytical thinking helps in “breaking down and analyzing information,” while critical thinking helps in “examining the credibility of the information, reasoning, hypothesis, or conclusion.”

If I encounter the same problem repeatedly, can the course help?

It's very suitable because it incorporates FTA, First Principles, Systems Thinking, and Problem Identification, which helps to look deeper than just solving symptoms.

Do you need to be good with numbers or data analysis?

The curriculum doesn't focus on analytical thinking, statistics, or coding, but rather on using reasoning, questioning, data, and frameworks in general work situations.

Is there a Root Cause Analysis tool available?

Examples include Fault Tree Analysis, First Principles Thinking, as well as approaches to Problem Analysis and Problem Identification.

How does creative problem solving differ from general creative thinking?

The focus isn't just on generating ideas, but on analyzing and identifying the problem before systematically creating and selecting solutions.

If someone isn't very creative, can they still study?

Yes, because there are brainstorming, question storming, SCAMPER, and tools that help stimulate the creation of new alternatives in a step-by-step manner.

Did the course help with the decision-making process?

Direct assistance includes resources such as Fast & Slow Thinking, Decision Matrix, Cognitive Bias, 6-Step Decision Making, and Decision Making Under Pressure.

If you're someone who overthinks and can't make decisions, is this course suitable for you?

It's suitable because the Decision Making section provides a process and criteria for selecting alternatives, instead of continuously analyzing without a decision point.

How to use a Decision Matrix?

Using key criteria to define your choices and then comparing each option based on those criteria helps reduce decisions based solely on feelings.

Are the course materials applicable to problems in factories?

Yes, especially Problem Analysis, FTA, Human Error, Risk Analysis, and Root Cause Thinking.

Can it be used for office, HR, sales, or marketing work?

Yes, because the core is the thought process, and it's not limited to any particular industry or field.

Can this be applied to teamwork?

Yes, tools such as AAR, 6 Thinking Hats, Brainstorming, and Decision Matrix can be used as collaborative team thinking processes.

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Basic info

Understand the difference between Analytical Thinking, Systematic Thinking, and Critical Thinking
Knowing when to use each style of thinking in a particular situation.
Develop the ability to break down complex problems into their components.
use 5W2H To analyze the situation comprehensively.
use Fault Tree Analysis (FTA) To analyze the errors and find the cause.
analyze Risk and Probability For use in making a decision.
use After Action Review (AAR) To learn from past performance.
Practice First Principles Thinking To find the reasons or basic facts.
Visible Big Picture And the relationship between factors in the system.
Understanding the 6 Pillars of Systems Thinking
Use powerful questions to uncover the key issues of the problem.
use 6 Thinking Hats To organize thoughts and reduce conflict.
use SCAMPER To generate new ideas and alternatives.
Understand the principles of use. Decision Matrix
Apply Systems Thinking to real-world work problems.
Understand the meaning and principles of Critical Thinking
Develop 6 key critical thinking skills.
Better at distinguishing facts, opinions, assumptions, and biases.
understand Fast & Slow Thinking And its impact on decision-making.
Identifying key obstacles that lead to poor decision-making.
Use the information to make rational decisions.
Understand the difference between "symptoms of a problem" and the "actual problem".“
Prioritize the problems before you start solving them.
analyze Human Error systematically
Use brainstorming tools to generate solutions.
use Question Storming In order to create an alternative solution.
Evaluate and select the most suitable solution.
Reduce the problem. Analysis of Paralysis
Make better decisions when faced with pressure.
Change from someone who “quickly solves problems when they arise” to someone who… Think systematically, identify root causes, create alternatives, and make professional decisions.

Intended audience

Employees and personnel at all levels
First Jobber
Professional Staff
Senior Staff
Supervisor
Team Leader
Manager
Project Manager
Staff Operations
Staff Manufacturing
Engineers and technical personnel.
Sales & Marketing
Customer Service
HR and Support Functions
Personnel who need to analyze and solve problems on a routine basis in their work.
People who have to make decisions based on multiple sources of information.
People who frequently experience the same problems.
Those who want to develop their Root Cause Analysis skills.
Those who want to reduce their decision-making based solely on feelings or experiences.
Those who want to improve their Creative Problem Solving skills.
People who overthink to the point of being unable to make decisions.
Talent and Future Leader
Personnel that the organization needs to develop. Core Competency in Thinking & Problem Solving