DSD Standard

360 Degree Supervisory Skills

This course provides comprehensive leadership skills development, covering aspects such as job instruction, analytical thinking, emotional management, building ownership, and team coaching. The goal is to elevate supervisors from mere controllers to team leaders who can develop people, drive performance, and foster sustainable team growth.

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Fastlearn10x

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Certificate included

Course available for 365 days

Course details

Duration : 6 hours 01 minutes

Lectures : 40

Video : 37 lessons

Assignments : 1

Quizzes : 5

Level : Suitable for supervisors.

The course is accredited by the Department of Skill Development.

Review the lessons unlimited times for a full year.

Access your classes from any device, including smartphones, tablets, computers, and smart TVs.

Description
Curriculum
FAQ
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Main instructor:

Yotsak Mongkolpanyalerd
Wisut Thawornrat
Khomsan Techamaitritchit
Attakorn Thanyalakmetha

Becoming a "supervisor" doesn't just mean becoming more skilled at your job; it also means taking on responsibility for everything. Work, people, results, and team development. Let's go together.

Many supervisors are promoted for their high performance but lack comprehensive preparation in people management. This leads to challenges such as subordinates struggling to learn new tasks, constantly having to solve team problems, difficulty controlling emotions under pressure, irresponsible team members, or not knowing how to communicate with and develop employees to bring about change.

360 Degree Supervisory Skills Therefore, it is designed to develop the essential skills of supervisors in a comprehensive manner, ranging from self-management and work management to problem analysis and resolution, job training, building accountability, and coaching and developing the potential of the team.

Students will develop five key skills, including: OJT & Teaching Skills, Analytical Thinking, Emotional Intelligence, Ownership Mindset and Coaching Skills To elevate the role from "talented individuals appointed as leaders" to "professional leaders who can build both people and results."“

This course helps supervisors view their role as... 360 degrees Not only does it ensure project completion, but it also allows for the creation of teams that think, act, take responsibility, and continuously develop themselves.

This course requires authorization under an organizational contract. Please contact the administrator.

Module 1: OJT Techniques Top Skills For Supervisors (50 minutes)

Module 2: Smart Work With Analytical Thinking (60 minutes)

Module 3: Emotional Intelligence (55 minutes)

Module 4: Ownership Mindset Driving High Performance (1 hour 17 minutes)

Module 5: Coaching Mindset for Future Leaders (1 hour 59 minutes)

I've just been promoted to supervisor. Is it possible for me to continue my studies?

This is perfect because the course starts with the fundamental skills that supervisors should have and covers work management, self-management, and people management.

I'm not a manager yet, but I'm preparing for a promotion. Is it okay to study?

Yes, the course helps learners prepare for the transition from an operational role to a role that involves managing people and team performance.

Why does the course use the term "360 degrees"?

Because the curriculum develops not only people management skills but also encompasses on-the-job training, analytical thinking, self-management, fostering accountability, and people development—all crucial roles for a well-rounded supervisor.

If you've been a supervisor for many years, is this course still suitable?

This is ideal because it can be used as an opportunity to review your own team management methods and learn new tools for thinking, coaching, and building ownership.

If your team members are easily influenced and lack responsibility, could this course help?

Yes, students will understand the principles of Ownership Mindset, as well as how to use coaching questions and feedback to motivate team members to think more and take responsibility for results.

If a subordinate still can't do the job after being trained multiple times, will they learn how to fix it?

Yes, the OJT module will help learners understand how to plan on-the-job training, the transfer process, and the pitfalls that make on-the-job training ineffective.

Does the course help with solving problems on the job?

Yes, there are many analytical thinking tools such as 5W2H, Fault Tree Analysis, Risk Analysis, AAR, and First Principles Thinking.

If you have a short temper or get stressed easily when team members make mistakes, would this course help?

Yes, it helps because it covers Emotional Intelligence, from recognizing your own emotions and managing them to understanding the emotions of others and managing relationships.

Is prior coaching experience required?

It's not necessary. Learners will start with a Coaching Mindset and gradually learn listening, asking questions, the GROW Model, and feedback.

How is coaching different from job training?

On-the-job training (OJT) is suitable for situations where a manager needs to transfer knowledge or work methods, while coaching is better suited to helping team members think, analyze, and find solutions or answers on their own.

Is this course suitable for factory supervisors?

It's very suitable, especially OJT, Analytical Thinking, Ownership, and Coaching, which can be applied to frontline management, employee development, and problem-solving in the production line.

If I work in an office, in sales or service, can I still study this?

Yes, because the skills taught in the course are core supervisory skills that can be applied to supervisors in all professions.

What can you immediately apply after graduation?

The OJT Plan, problem analysis tools, emotional management techniques, ownership concepts, and coaching conversations can be immediately applied to the team.

Is the curriculum focused on theory or practical application?

The focus is on practical application for supervisors, enabling them to connect each module of the tools to the tasks, problems, and teams they oversee.

What is the ultimate goal of this course?

This program enables learners to transform from "competent leaders" to "leaders who achieve results and empower their team members," which is the core of Supervisory Skills 360 Degree.

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Basic info

Understand the roles and responsibilities of a supervisor from a comprehensive perspective.
Plan and execute. OJT To systematically transfer knowledge and provide training.
Analyze problems, causes, risks, and work situations logically.
Use tools such as: 5W2H, Fault Tree Analysis, AAR and First Principles Thinking In thinking and problem-solving.
develop Self-Awareness To understand one's own emotions, behaviors, and impact on the team.
Manage emotions better and cope with stressful situations at work.
Understanding the feelings and perspectives of team members is essential for effective relationship management.
build Ownership Mindset And taking responsibility for the results achieved within the team.
Reduce the tendency to solve problems for subordinates and increase encouragement for the team to think and act independently.
use Active Listening and Powerful Questions To improve communication with team members.
use GROW Model In coaching and developing the potential of employees.
Give and receive Feedback In a constructive way to support the development of the work.
Shift the role from a leader focused on "controlling work" to a leader who can... Managing operations, developing people, and building teams. In a balanced way

Intended audience

manager Supervisor
Team Leader Team Leader
Shift Supervisor Shift Leader
Head of Department Section Leader
Foreman And supervisors in the production line.
Senior staff assigned to oversee or develop a team.
Employees who are preparing to advance to a supervisory position.
New supervisors who want to build a systematic foundation for people management.
Experienced supervisors seeking to enhance their skills in coaching, problem-solving, and team development.
Supervisors in the entire line Manufacturing, Operations, Office, Sales, Service and Support Functions

360 Degree Supervisory Skills

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