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Personalized Customer Service
- Description
- Curriculum
- Reviews
In this era of increasing service diversity and business competition, in order for businesses to survive and grow sustainably, creating a competitive advantage is an important strategy, and “service” is one of them. In the past, service was just about making customers satisfied. But today, customers do not only need to be satisfied, but they also need to feel special. Therefore, businesses need to adjust their thinking and design services that meet the rapidly changing needs of customers. Importantly, service providers must add new skills to create a good experience, which is “customer privacy” and “reaching the real needs of customers”.
To ensure that customers have a good experience with our services, the course “Personalized Customer Service” will help complete and improve the efficiency of the service of the organization and you.
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Download learning materials: Personalized Customer Service -
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Lesson 1: What is Personalized Service? -
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Lesson 2: How important is Personalized Service?
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Test Select which service is Personalized service -
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Lesson 3: Tips for delivering personalized service
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Test Practice guessing what each customer wants
- Get guidelines for developing human resources in the organization in terms of service that better meets customer needs.
- We have changed our perspective from the traditional service to a more attentive service to create a better experience for customers.
- Learned the key principles of Personalized Customer Service.
- Learned the steps and processes to reach out to customers using the principles of emotional engagement.
- Able to apply principles and concepts from this course to various service situations.
People who work in fields related to service, such as hotel business, restaurants, etc.
