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Train the Service Trainer: Developing professional trainers in the service industry.

This course helps develop internal trainer skills for the service industry. Learn everything from trainer concepts and course design to learner analysis, communication techniques, engaging knowledge delivery, and learning assessment, all aimed at creating real behavioral change within the organization.
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Unlock your team's potential and create sustainable service standards from within the organization.

In an era of ever-increasing customer expectations, a major problem many organizations face is inconsistent service standards. High employee turnover rates, or a lack of motivation among existing employees to deliver positive experiences, can all contribute to a problem. Sending employees for external training may provide a temporary solution, but building internal service trainers who truly understand the brand's DNA is the key to a long-term solution. The "Train The Service Trainer" course is designed specifically to address this pain point. We don't just teach speaking skills; we teach you how to become a service-oriented trainer who can effectively impart skills, inspire others, and maintain consistent service standards within your organization.

Through eight systematic lessons, you will learn how to design courses that align with your organization's Service Blueprint, communication techniques, creating classroom engagement, and maintaining a deeply ingrained service culture. Join us in creating a vital component that will drive the sustainable growth of your service business.

 

inhouse design course

Can someone who has never been a speaker or taught anyone before take this course?
Absolutely! This course lays the foundation from Lesson 1 (Trainer Mindset) to adjust your attitude and teaches you the steps to becoming a professional trainer, step by step. Even without experience, you can understand and practice immediately.
Does the content focus on any particular type of service business?
The content is designed to cover the service industry as a whole, including hotels, restaurants, hospitals, retail, and call centers. Lesson 2 will teach you how to adapt the content to the specific DNA of each business.
Does this course only teach in-person (offline) training methods, or does it also cover online (online/virtual) employee training?
It covers both formats. In today's era, employee training has become more diverse, especially in Lesson 6 (Creating Engagement) and Lesson 7 (Creating Powerful Training Materials). These lessons provide techniques and psychological approaches that you can adapt for both in-person classroom teaching and online conference teaching, keeping learners engaged and engaged.
The organization has a unique culture and service standards. Will this course force the teaching design to follow a conventional model?
No, this course is designed specifically for application within your organization. In Lesson 2 (Designing the DNA Blueprint), we'll teach you the structure and tools to "decode" your own service culture, enabling you to design training programs that reflect your brand's DNA and deliver them accurately to your employees.
How can we be sure that after we work as service trainers to train employees, their service will actually improve?
This course doesn't just teach you public speaking techniques and that's it. In Lesson 8 (Maintaining a Sustainable Service Culture in the Long Term), we'll introduce methods for follow-up, behavior assessment, and building a workplace ecosystem to ensure employees not only "know" but also "act" and maintain service standards even after the training.
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2,290฿ 2,690฿
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Course details
Duration 1 hour 14 minutes
Lectures 9
Video 8 lessons
Quizzes 1
Level basic
There is a certificate upon completion of the course.
Unlimited re-learning for life.
Access your classes from any device, including smartphones, tablets, computers, and smart TVs.
Basic info
  • Mastering the Trainer Mindset Understanding the correct roles and attitudes of leadership and communication in the service industry.

  • Curriculum Design Skills It is possible to design curriculum content that aligns with the organization's DNA and goals.

  • Advanced Delivery Techniques Discover the art of storytelling, the use of body language, and communication techniques that captivate your audience.

  • High Engagement Creation Knowing how to capture attention, create engagement, and handle various situations in the classroom.

  • Sustainable Service Culture Skills in creating and passing on a sustainable culture of excellent service in the long term.
Intended audience
  • HR & L&D Professional Human resources officers or training teams who want to develop in-house service training courses.

  • Manager & Team Leader Branch managers, team leaders, or customer service representatives who need to train subordinates.

  • Potential Staff Service employees with outstanding abilities are sought after by the organization to become internal trainers.

  • Freelance Trainer Freelance trainers seeking to delve deeper and enhance their expertise in specific service industries.

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