Emotional Intelligence Emotional intelligence for the 21st century workforce

In an era where changes occur every second, many organizations are facing unavoidable fluctuations, as well as ambiguity and uncertainty of work situations, which make success factors more complex. These challenges make the work atmosphere tense, and of course, it increases the chances of mistakes or gaps that lead to problems. To control and manage these unusual situations, it is undeniable that "emotional intelligence" is one of the important skills for working in the 21st century. By nature, humans are driven by emotions and feelings, which of course have both direct and indirect effects on productivity at work. In addition, "emotional intelligence" also strengthens relationships in working together within teams and organizations, reflecting cooperation and the smoothness of various activities in the organization.