Lesson 2: Key Principles of Communication in the Times of Change

1 / 3

Communicating effectively during times of change shouldn't stop at simply stating what has changed. What further explanation is crucial?

Describe the total budget the organization used for restructuring.

Describe the list of all employees who will be reassigned to different positions.

Explain the reasons and rationale for the change, and how the recipient needs to adapt.

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2 / 3

During times of change, if the recipient's emotions are not ready, their brain will not be receptive to information. Therefore, communication should prioritize listening to emotions before explaining with reason.

True

False

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3 / 3

When changes occur within an organization, how many key questions tend to recur in the minds of employees?

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5 questions

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