During times of change, if the recipient's emotions are not ready, their brain will not be receptive to information. Therefore, communication should prioritize listening to emotions before explaining with reason.
Communicating effectively during times of change shouldn't stop at simply stating what has changed. What further explanation is crucial?
00:01:50
During times of change, if the recipient's emotions are not ready, their brain will not be receptive to information. Therefore, communication should prioritize listening to emotions before explaining with reason.
00:04:34
When changes occur within an organization, how many key questions tend to recur in the minds of employees?
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